FAQ

Answers to Common Questions

If you don’t find our question below, let us help – please visit our contact page to get in touch.

How do we sign up?
Can I place an order if my school is not a participating school?
Is there a minimum order number?
How do you know what supplies my child is required to have?
Will my kit contain name brand or generic/off brand products?
Do you offer any discounts or rewards for our school?
How are donated kits distributed?
Are your prices higher than retail?
How long does it take to order?
What if items are missing or damaged in our kit?
Where is my child’s supply kit delivered?
Can I choose additional items to be included with my supply kit order?
What methods of payment do you accept?
How do I donate a school supply kit to a child in need?
How are the kits packaged?

Q. How do we sign up?

A. Simply click the icon “PTO Enrollment Form” located on our home page and under the “PTO” section to be connected with an online registration form.

Q. Can I place an order if my school is not a participating school?

A. Yes, if your school is listed on the shop pages we have your information and supply kits are available.  If your school is not listed please contact us to express your interest.  We will work with you to see if we can accommodate your needs.

Q. Is there a minimum order number?

A. No.

Q. How do you know what supplies my child is required to have?

A. We collect your teachers specified school supply list from your school each year and use this information to build each kit.

Q. Will my kit contain name brand or generic/off brand products?

A. Our kits contain name brand products, for example, Crayola, Elmers, Fiskars, Mead and other name brands.

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Q. Do you offer any discounts or rewards for our school?

A. Yes, regardless if your school is using Supply Genie as their preferred provider we will donate 1 supply kit for each 25 orders received for that school.  In addition we donate 5% of net profits to local charities.

Q. How are donated kits distributed?

A. Your school will identify students that need assistance and deliver the donated kits to appropriate children.

Q. Are your prices higher than retail?

A. No, our prices are competitive with retail prices.

Q. How long does it take to order?

A. It only takes a few clicks of the mouse to complete the order.

Q. What if items are missing or damaged in our kit?

A. In the unlikely event that an item is missing or damaged, we will supply a replacement item to your school.

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Q. Where is my child’s supply kit delivered?

A. Supply Genie delivers kits directly to your school.  Deliveries are scheduled to coordinate with each back to school night.

Q. Can I choose additional items to be included with my supply kit order?

A. Lunch boxes and backpacks can be ordered and delivered with your supply kit order.

Q. What methods of payment do you accept?

A. We accept VISA & MasterCard; all debit cards and personal checks.  All orders are processed online through our online store.  When completing your order you will be asked to choose a payment method.  You can select between payment by Credit/Debit Card or payment by Check.  Choose your preferred method and follow the prompts given.  Payment by check orders will be submitted, but not processed until your check is received at Supply Genie, P.O. Box 522, Smithville, MO 64089.

Q. How do I donate a school supply kit to a child in need?

A. The easiest and quickest way to donate supply kits is to go directly through our online store.  Simply select the kit(s) you wish to donate and indicate that the kit is a donation in the ‘Child Name’ field.  Add the kit(s) to your cart and complete the checkout process.  Supply Genie will deliver your donated kits to your school for distribution.

Q. How are the kits packaged?

A. Your school supplies are packed in a sturdy box.  The box insures all supplies arrive at school safely and can be used to keep your child’s keepsakes created over the school year.

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